Case study 3.9
Asset management for public entities: Learning from local government examples.
Auckland City Council – Clearly putting levels of service into a performance framework makes them an integral part of the way the organisation manages
The levels of service for the Council’s road network are clearly expressed in plain English – making it easy for the public to understand what they can expect. A suite of performance measures are set out against these service level statements. This is a good format – clear and easy to understand.
A series of headings – about service level statements, community outcomes, links to strategies, customers, values, performance measures, asset contributions, potential improvements, and financial impact – make it clear in one page how asset management fits the Council's performance framework.
Auckland City Council's road network levels of service
Our Road Network services | |
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Service level statements |
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Contributing to the community outcomes |
This service level directly enables the following two community outcomes:
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Linking to Auckland City's strategies |
This service level contributes to the following strategy:
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Who are our customers? | Customers of this service are:
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Core customer values | The core customer values this service aims to provide are:
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Performance measures | Kilometres of road surface renewed annually.
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Our current performance and planned targets | 2008 result | 2009 target | 2010 target | 2011 target | 2012 target | 2013-19 target |
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Percentage of roads in moderate condition or better |
70% | 70% | 71% | 72% | 73% | 75% |
Percentage of roads in moderate condition or better on AMEM* Traffic Environment survey |
78% | 78% | 79% | 80% | 80% | 80% |
Percentage of major intersections with clearly visible street name plates |
New measure |
Future targets will be determined once surveys confirm current performance. | ||||
Ride quality and comfort |
New measure |
Future targets will be determined once surveys confirm current performance. |
The infrastructure assets that contribute to this service level |
The following infrastructure assets contribute to the delivery of this service level:
These technical measures govern the operations, maintenance, and renewal of our infrastructure. |
Potential improvements in service level |
Planned service level improvement projects and programmes of work include:
* AMETI: Auckland-Manukau Eastern Transport Initiative. |
Financial impact of service level changes |
The total for the 10 years 2009-2019 is estimated at $124 million. |